Presale questions EN

Can I keep using the extension forever?

We do not restrict the usage of our extensions meaning if you buy an extension once, you will be able to use the extension on supported Joomla! versions. An active subscription is included extension updates (when needed) and technical support from Chill Creations as long as your subscription is active. If your subscription is no longer active, you can keep using the extension, only your access to the downloads, updates and support will automatically stop. If you want access to downloads, updates and support again, just mail us with your permissions, and wewill reactivate your subscription. We do advice you to read more about this in our Terms & Conditions, we also advice you to read the Chill Creations Disclaimer.

Do I get technical support with your extensions?

Yes, only with an active subscription. You can send a support email. Our staff will get back to you shortly. Our goal is  to get back within 3 working days.

In a hurry ? Do consult manual

Can I install an extension on an unlimited amount of websites?

If you choose to, then Yes, you can keep installing any purchased extensions, even after your subscription is no longer active. The only thing is support, downloading and updating will automatically seize to exist.

So be aware that when you do cancel your subscription, deactivated it, your access to downloads, support and updates will automatically stop. Keep it active and renew accordingly .

We do advise you to read the Terms & Conditions, we also advice you to read the Chill Creations Disclaimer.

Can I stay on old versions forever ?

If you chooses too, than YES.

But at some point you have to consider to migrate to newer versions when older versions are not supported anymore.

Also know that older versions do not go very well together with part of new versions updates. For instance -> Joomla 3.10.11 and PHP 8 are not very well together so it is advised to migrate to Joomla 4 to avoid these issues .

Moving form very old versions to new major version updates like Joomla! 4, PHP 8 , our extensions other components or plugins and so on ( because of Joomla! 4 most plugins or extensions have performed a major version update) , it is always advised to do some investigation to see if these changes impact your workflow and any customizations in your site in any way before you do the update, upgrade or the migrate.

We always advise: Do Always create a backup before you update!

Check our FAQ’s but for sure our Changelog .

What does a “subscription” mean?

When you purchase a Joomla extension from Chill Creations, you automatically get a subscription to that extension. As long as your subscription is active, you have access to the downloads section, any new updates we release and professional email support. A subscription has a yearly automatic recurring payment for exactly the amount you paid when buying the extension/subscription. You can easily cancel the subscription 30 days before your subscription expires (in your account). We do advice you to do that 30 days before your subscription expires otherwise your subscription  will be automatically renewed if not canceled in time. Do note :you might not be able to receive any updates or support when you cancel too soon. Cancellation must take place 30 calendar days before the next renewal date.; In those cases where no timely cancellation has taken place and the paid installment amount is arbitrarily reversed, we reserve the right  to send a request for immediate payment. When the agreed  installment amount fails, the installment amount will be increased by the administrative costs (including costs calculated by the bank or payment processor) and also the  collection costs will be charged.  In the event of failure and reversal, we also reserves the right to immediately terminate access without affecting its claim. Acquiring a subscription and using our ccExtensions or services implies that the  Terms & Conditions , Chill Creations Disclaimer and this presale questions section has both been read and are accepted.

What does auto renew mean and how do I cancel my subscription?

You start an auto renew subscription for which you receive access to 1 year of automatic updates & technical support during the term of your (active & valid ) subscription. When you do not want to use the extension subscription any longer, it is advisable ( like any other auto-renew subscription) and we recommend to cancel your subscription in a timely manner.

Email us before the renewal date at support@chillcreations.com .

Or go to your account and cancel it ON time before the renewal takes place . Play it save and do so 30 days in advance.

What will happen if I do don’t do so in a timely manner?

In cases where you have not canceled in time, your subscription is automatically renewed. The date of receipt of your cancellation email counts as your cancellation date, which is 30 calendar days before your renewal date.

What happens in case of failed payments and reversals?

In those cases where no timely cancellation has taken place, the agreed installment amount plus the administrative costs (including costs calculated by the bank or payment processor) and collection costs will be charged to you. Canceling in time is simple.

I do have and purchased subscription but decided to deactivated it because I do not want it to be renewed.

You need an active subscription! But when you chooses to do the above for whatever your reason might be, do so 30 days before your subscription is to be renewed . That way we both can enjoy the fruits of life.

So be aware that when you do cancel your subscription or deactivated it, your access to downloads, support and updates will automatically stop.

Keep it active and renew accordingly .

We do advise you to read the Terms & Conditions, we also advice you to read the Chill Creations Disclaimer.

Also do consult : What does a “subscription” mean?

Can I test your extensions without risk?

We have a money back guarantee. Take any extension for a 14 day test drive on your own website! If you are not satisfied with our Joomla! extensions, for any reason, return it within 14 days and we will give you a full refund! Yes, you can really purchase and give all our extensions a try, if they do not fit your needs, mail us within 14 days and return them and we will refund you no questions asked!

Can I get a refund?

We have a money back guarantee. Take any extension for a 14 day test drive on your own website! . If you are not satisfied with our extensions, for any reason, return the extensions within those 14 days and we will give you a full refund!

If you want to return an extension, please send a support email, tell us what extension you want to return and include your order number. We would also love to receive the reason why you are returning the extension and any other feedback that could help us further improve our extensions, so please do include it.

Refund requests are processed within 5 to 10 business days upon receiving a complete request.

What Joomla! versions do you support?

All our extensions are compatible with Joomla! 4 and are backward compatible with Joomla! 3.x.  -> see note 2

But do note:

Note 1: Support for PHP 7 has ended Nov. 28, 2022.
Note 2: Support for Joomla 3x will end on August 17, 2023. We strongly advise to migrate to Joomla 4 before that time to continue being supported.

Also note that  Joomla 3.10.11 and PHP 8 are not very well together so it is advised to migrate to Joomla 4 to avoid any  issues .

Use at least Joomla! 3x ( even though it is still recommended to consider a migration to Joomla!4 ) so you do/might not run into common issues.

Note 3: VirtueMart -> We strongly advised to use only VM3 + J3 or VM4 + J3 or J4 ( We do NOT recommend VM3 on J4)
Note 4: As is the case with all minor or major extensions updates, we always advise creating a backup with Akeeba Backup first.

Checking our FAQ’s remains important and is advisable

Are these extensions available in my language/can I translate them?

Yes, all our extensions use Joomla! ini language files, and can easily be translated to any language. Even better: we already have translation files for most of our extensions. View the translation status on the extension product page. You can send a support email if you have any specific questions about your language.

If we do not have translation files for your language, you can translate them yourself with the Joomla! Translation Managers. If you share the translation with us, we will add one month of free support and updates to your subscription period.

Are extensions encrypted, with Zend Optimizer or Ioncube?

No, none of our extensions are encrypted. You will receive full access to the extension and the code. Our extensions are open source, just like Joomla!.

Can I make modifications to the extensions?

Yes, you can make modification(s) to our extensions to fit your purposes. Our extensions are not encoded. However do consult  Terms & Conditions  -> section Software  license .

In case of entitled support needed please do inform us of your modifications if you encounter any technical issues because of your modifications . Support might not be or is  applicable.

Our advice remains: When updating or upgrading do a your investigation first, take proper measurements,  create a backup , test to see if these customized modifications can create issues or are all lost. Consult our Changelog.

What license do you use?

Our extensions are licensed under the terms of the GNU General Public License, just like Joomla!.

How can I register to your website for support, downloads or to purchase?

Registration to chillcreations.com is semi-automated. An account is created for you when you request support by creating a ticket or when you purchase an extension. A copy of the user details are sent to your e-mail address. If you don’t see the user details e-mail in your inbox, check your spam folder.

For support you can also mail support@chillcreations.com add all necessary info like having an active subscription,  your extension version and the extensions version number in use, PHP , MYSQL, Joomla! Version , plugins used etc, our goal is to get back to you in 3 working days.

See also : Do I get support with your extensions?