Presale questions EN

If your question is not answered here, ask us now: https://www.chillcreations.com/support/.

Can I keep using the extension forever?

We do not restrict the usage of our extensions. You buy an extension once, and receive the right to install and use the extension on supported Joomla! versions for ever. An active subscription is included extension updates (when needed) and technical support from Chill Creations as long as your subscription is active. If your subscription is no longer active, you can keep using the extension without restrictions. Only your access to the downloads, updates and support will automatically stop. A subscription can always be canceled easily, or re-activated again if you want access to downloads, updates and support again. We do advice you to read more about this in our Terms & Conditions.
We also advice you to read the Chill Creations Disclaimer.

Do I get support with your extensions?

Yes, with every commercial extension we offer access to downloads, support and updates as long as your subscription is active. You can send a support email. Our staff will get back to you shortly.

Can I install an extension on an unlimited amount of websites?

Yes, you can keep installing any purchased extensions, even after your subscription is no longer active. If you cancel your subscription, this will only stop your access to downloads, support and updates. There are no restrictions on the amount of websites the extensions are used on. You can read more about this in our Terms & Conditions.

What does a “subscription” mean?

When you purchase a Joomla extension from Chill Creations, you automatically get a subscription to that extension. As long as your subscription is active, you have access to the downloads section, any new updates we release and professional email support. A subscription has a yearly automatic recurring payment for exactly the amount you paid when buying the extension/subscription. You can easily cancel the subscription at any time (in your account).

Can I test your extensions without risk?

100% Money Back Guarantee

We have a money back guarantee. Take any extension for a 30 day test drive on your own website! If you are not satisfied with our Joomla! extensions, for any reason, return it within 30 days and we will give you a full refund! Yes, you can really purchase and give all our extensions a try, if they do not fit your needs, return them!

Can I get a refund?

If you want to return an extension, please send a support email, tell us what extension you want to return and your order number. We would also love to receive the reason you are returning the extension and any other feedback that could help us improve our extensions and business so please do include it. Refund requests are processed within 5 business days.

What Joomla! versions do you support?

joomla icon

All our extensions are compatible with Joomla! 2.5 and Joomla! 3.x. We have ended support for Joomla! 1.5 in September 2012.

Are these extensions available in my language/can I translate them?

Yes, all our extensions use Joomla! ini language files, and can easily be translated to any language. Even better: we already have translation files for most of our extensions. View the translation status on the extension product page. You can send a support email if you have any specific questions about your language.

If we do not have translation files for your language, you can translate them yourself with the Joomla! Translation Managers. If you share the translation with us, we will add one month of free support and updates to your subscription period.

Are extensions encrypted, with Zend Optimizer or Ioncube?

No, none of our extensions are encrypted. You will receive full access to the extension and the code. Our extensions are open source, just like Joomla!.

Can I make modifications to the extensions?

Yes, you can make modification(s) to our extensions to fit your purposes. Our extensions are not encoded. If case of entitled support needed please do inform us of your modifications if you encounter any technical issues because of your modifications . Support might not be applicable.

What license do you use?

Our extensions are licensed under the terms of the GNU General Public License, just like Joomla!.

How can I register to your website for support, downloads or to purchase?

Registration to chillcreations.com is semi-automated. An account is created for you when you request support by creating a ticket or when you purchase an extension. A copy of the user details are sent to your e-mail address. If you don’t see the user details e-mail in your inbox, check your spam folder.

What are the system requirements (PHP, MySQL) for your extensions?

We try to stick close to the recommended Joomla! system requirements. Our extensions are tested with and supported on PHP 5.6+ and MySQL 5.1+. Our extensions only support database type MySQL. There are no known issues in older PHP 5.x versions, but we do not test or support our extensions on them either. Use at least Joomla! 2.5.5 so you do not run into common issues. Because of known issues with Joomla! we will not support PHP 5.0.4, PHP 5.2, PHP 5.1 or MySQL 4.x at all.

If our products support extensions from other developers, we will work to make sure they support the latest stable patch version of those extensions.


If your question is not answered here, ask us now: https://www.chillcreations.com/support/