Frequently asked questions

Page contents:

How to show modules after a payment?

cciDEAL will automatically register what modules are shown on the last page before the customer goes to payment. When he returns, those same modules will be shown in the return message. So actually, you have to do nothing to show these modules.


[Virtuemart] No redirect to payment after checkout

Problem: after placing an order in Virtuemart, Virtuemart does not redirect to cciDEAL or the payment provider.

This problem can have multiple causes and solutions:

  • If you have custom templates for the checkout, try disabling them. Does Virtuemart then redirect? In that case there is an issue in your templates (maybe they are outdated) that you need to research and solve.
  • If you are using a One Page Checkout (OPC) extension with Virtuemart, please remember to always use the latest version of that OPC extension, with the latest version of Virtuemart and cciDEAL. You might otherwise get issues with payments if you only update Virtuemart or cciDEAL and not the OPC extension.
  • Use the Developer Tools in your browser (also known as inspector) to check for any JavaScript errors that might be shown. In the past even a badly written FaceBook extension caused a conflict with Virtuemart/cciDEAL, so this is an important thing to research. Disable such and extension and test again to be sure if it’s the cause of the issue.


Customising the “Select your bank” page

Some payment providers shows a “Select your bank page” on your website where your customer can choose his bank. This happens before they are sent to iDEAL or other payment methods.


This page can be customized. It uses the default CSS framework of Joomla! 3, Twitter Bootstrap 2.3.2. You can either use CSS classes from Bootstrap to change the design of the page, or develop your own design. When you do, be sure to use Joomla! Template overrides, even via the Template Manager to do this. This will make sure that your changes will not be lost when you update cciDEAL.  You can find the files to edit in /components/com_ccidealplatform/views/ccideal/tmpl/default_bankform.php. This is also applicable for Joomla!4.


Foutmelding van iDEAL: Failure in system

There can be two causes for this issue:

  1. ING Advanced/Rabobank Professional only: go to Components > cciDEAL Platform and make sure the value “SubID” is entered (for example “0”). Then make a test payment again.
  2. Otherwise this is a iDEAL system warning (code: SO1000) which means there is maintenance happening on iDEAL. Pause for now and do a test payment again after 5 hours to see if the bank has completed the maintenance.


iDEAL error: required fields missing

Not all configuration details are entered correctly. Go to Components > cciDEAL Platform and check if all details are present, then save the configuration. If you then still have the issue, please create a new ticket.


Payment status not updated or is always “not paid, please retry”

When testing an iDEAL payment with “paid” status, you are redirected back to the site and get the message “Not paid, please try again”. Most of the time this means the iDEAL (XML) communication can not be received by the website.
There are a few possible solutions:
  • Localhost: You can not use/test iDEAL or cciDEAL Platform on your localhost, you need to test it on a real server. So move the current website to a live server (a test directory is possible) and test it there.
  • HTTP to HTTPS redirect: does your site run on HTTPS? Make sure users can only access the site on HTTPS. Otherwise payment providers might get webhook communication issues when the HTTP communication is redirected to HTTPS, which causes the POST information to be removed from the webhook communication.  Also make sure System > Global configuration > Server > Force SSL is set to “Entire site”. And possibly add a hard-coded redirect from HTTP to HTTPS to your .htaccess file (Search for details on how to do this).
  • Offline mode: during iDEAL/payments testing the website should not be in “Offline mode” (Site > Global Configuration > Site Offline), as this will block the iDEAL communication.
  • Firewall or htaccess authorization: during iDEAL/payments testing the website should not be hidden behind any kind of “full site firewall” or htaccess authorization. It’s fine to only secure the /administrator folder with htaccess, but putting the entire site behind htaccess will block the iDEAL communication back to the site.
  • Security extensions (RSFirewall, sh404SEF, Akeeba Admin Tools) and a more restricting .htaccess file than default Joomla! will in some cases also block the iDEAL communication. Turning them off is not always the solution (sh404SEF), you need to uninstall them to make sure they are not the cause of this issue.
    • RSFireWall: in the case of RSFirewall, disable “System – RSFirewall! Active Scanner” plugin. If you want to keep using the RSFirewall Active Scanner, go to Firewall Configuration > Active Scanner > Deny access to the following User Agents, disable “Java” and make sure country blocking is disabled!
    • Akeeba AdminTools:
      • Go to AdminTools > .htaccess Maker > Block access from specific user agents and set that to “no”.
      • In “Allow direct access to these files” add components/com_ccidealplatform/models/ccideal.php and components/com_ccidealplatform/controller.php.
      • Go to “Allow direct access, including .php files in these directories”, and add “components/com_ccidealplatform/”.
      • Disable the CSRF shield.
  • Webhosting companies: Your webhosting company might also block communication by Mollie. Explain the issue to your webhoster and tell them to check their access logs or Firewall logs for bot requests to a URL containing /index.php?option=com_ccidealplatform. This communication (by the payment provider) should not be blocked.
  • Gzip compression: Is Gzip compression enabled in the Joomla global configuration? Try disabling and try again.
  • Communication test: It’s possible that external communication to cciDEAL is blocked (by a firewall, security extension). In your terminal type curl yourdomain.com/index.php?option=com_ccidealplatform and make sure that you don’t get any messages like “Blocked, likely Malware” or things like that. The response should be a Joomla template, any almost all responses are okay (302 Found, document moved), just not messages with an error or block.
  • Joomla 1.6-1.7: There appears to be a conflict (for now only with Mollie?) in Joomla! 1.7 (and maybe 1.6 and 2.5) when the plugin “Language filter” (Taal filter) is enabled. Please check in Extensions > Plugin Manager if you have this enabled. If you do, disable it, and test making a payment again. Please let us know if you run into this issue.

What if Klarna Pay Later payment method order is not appearing in the Mollie dashboard & cancelled order is not to be send as confirmed?

“Thank you for your Order!” is the default message for pending or successful orders.
If the payment status is “Failed”(not “Cancelled”), You get an order message “Your payment was cancelled. Please contact us.”
You can choose order status depending on payment status.

How to disable Bootstrap or jQuery in cciDEAL

ccNewsletter 2.x and up: In ccNewsletter 2.x+ we implemented “Chill Creations Bootstrap” to load Bootstrap and jQuery in sites that do not load them already. You can disable “Chill Creations Bootstrap” in the configuration of our extensions. Older versions: Assuming that your template folder is called mytemplate, copy: media/akeeba_strapper/strapper.ini to templates/mytemplate/media/akeeba_strapper/strapper.ini Then read the contents of strapper.ini to learn how to disable Bootstrap and/or jQuery. These settings will automatically apply to all extensions that use Akeeba Strapper, such as ccNewsletter, ccInvoices, CookieConfirm and all extensions from Akeeba.

[MOLLIE] Not redirected to iDEAL after selecting bank

Question: After selecting iDEAL, I select a bank in the dropdown, but after that I am not redirected to the bank iDEAL page, sometimes I am redirected back to the site home page instead.

Please check all these options:

  1. Make sure mollie.com account is active for receiving iDEAL payments, as described in the manual.
  2. If you have set Mollie to test in cciDEAL Platform, make sure its also set to test on mollie.com under “Mijn betaaldiensten > Instellingen > iDEAL API testmode > iDEAL API testmode aan”. Or if its set to production, make sure testmode is disabled.
  3. Make sure the payment amount total is more then €2.
  4. In cciDEAL Platform find the Mollie ID, then go to mollie.com and under “Mijn account > Account gegevens > Partner ID / klant ID” make sure the ID’s are 100% the same.
  5. Ask the hoster if they have “fsockopen” enabled and not firewalled. This is needed for the XML communication of mollie.com.


[TARGETPAY] Laden XML bestand mislukt/failed to load external entity

The PHP module “allow_url_fopen” needs to be enabled. Ask your webhoster to enable this.

[TARGETPAY] Could not fetch response

Instructions after September 2015:

In cciDEAL 4.5.0 I my own cacert.pem to cciDEAL for TargetPay, because (a) webhosters have outdated versions on their server and have no idea how to update them (bad sign, find a new hoster!), and (b) TargetPay is too lazy to add one to their API Client themselves. So, that’s why you guys and galls buy cciDEAL. 🙂

Instructions before September 2015:

The GlobalSign certificate on your server is probably expired, your hoster should look into this. Send this information to your hoster.

Het GlobalSign root certificaat op uw server is mogelijk verlopen. U kunt met behulp van het onderstaande commando testen of dit op uw server het geval is. Vanaf de commandline moet dan het onderstaande commando worden uitgevoerd. Als er nu een foutmelding verschijnt dan moet er een update van het GlobalSign root-certificaat worden geïnstalleerd.

curl https://www.targetpay.com 

If the hoster does not respond quickly enough you can use the following (temporary) work around:

  1. Via FTP go to components/com_ccidealplatform/ccideal_targetpay
  2. Open the file TargetPay.class.php
  3. Search for the text “curl_setopt” to find the line “curl_setopt ($ch, CURLOPT_RETURNTRANSFER, 1) ;”
  4. Beneath that line add “curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);”
  5. Save that file, TargetPay payments should now work!


[ING/RABO/ABN] Invalid electronic signature SE2700

When you get this error, there is an issue with the certificates:

  • they might be expired
  • the private key for the certificates is incorrect
  • they might be corrupted on the site
  • they might be out of sync (others used in site and in dashboard

In all cases, the easiest solution is to create new certificates (see the manual), and upload them to cciDEAL and to the iDEAL test and production dashboard. It is important to do this with great care, to make sure you uploaded the correct certificates in all locations.


[ING/RABO/ABN]Warning: fopen() …. [function.fopen]: failed to open stream

One example error message:

Warning: fopen(../components/com_ccidealplatform/ccideal/thinmpi.log) [function.fopen]: failed to open stream: Permission denied

It means that the file mentioned in the underlined section, does not have the correct CHMOD/permissions. You will need to go to files via FTP and CHMOD it to the correct settings (most of the time CHMOD to 644), depending on your server settings. If CHMOD 644 does not work, try 755, and otherwise 777. When you need to use 777, you should know that this is not secure, and you should ask your hoster to configure the server better, for example by using suPHP.

If you use ING Advanced with iDEAL 2 (account from before 01-10-2012), in FTP change the file permissions of these files:

  • /components/com_ccidealplatform/ccideal_ing/ThinMPI.php
  • /components/com_ccidealplatform/ccideal_ing/thinmpi.log
  • /components/com_ccidealplatform/ccideal_ing/StatReq.php

If you use Rabobank Professional with iDEAL 2 (account from before 01-10-2012), in FTP change the file permissions of these files:

  • /components/com_ccidealplatform/ccideal_raboprof/ThinMPI.php
  • /components/com_ccidealplatform/ccideal_raboprof/thinmpi.log
  • /components/com_ccidealplatform/ccideal_raboprof/StatReq.php

If you use ING Advanced or Rabobank Professional with iDEAL 3 (account from after 01-10-2012), in FTP change the file permissions of these files:

  • /components/com_ccidealplatform/ccideal_adv_pro_idealv3/TransReq.php
  • /components/com_ccidealplatform/ccideal_adv_pro_idealv3/StatReq.php


[ING/RABO/ABN]Value too short, Field too short, Value too long, Field too long

  • Solution 1
    • Go to Components > cciDEAL Platform > Configuration > iDEAL Account
    • Check that the value in iDEAL ID is entered and has 9 characters (format is 00xxxxxxx, the 0’s are required!).
    • Also check that the SubID value is entered (0 most of the time) and the Private Key is also entered.
    • Now make a payment to see if this solved the issue.
  • Solution 2
    • Create new certificates (see link in the manual) with a longer (7 characters) private key
      • only lowercase letters and numbers
      • no special characters like ; + * ( ) etc
      • no spaces
      • no uppercase/capital letters
    • Upload the new certificates to the TEST and PRODUCTION dashboard of your bank
    • Upload the new certificates to cciDEAL
    • Retry testing cciDEAL, if you still get this issue send a support email.


[ING/RABO/ABN]PHP Fatal error: Call to undefined function: openssl_x509_read()

Most of the time, this issue is resolved by the following: OpenSSL is disabled by default in php.ini. You need to modify php.ini to change this. If you do not know how to do this, contact your webhoster and point them to this FAQ item.

1. Find the following code in php.ini.

Code: ;extension=php_openssl.dll

2. Change this, remove the “;” so it becomes:

Code: extension=php_openssl.dll


[ING/RABO/ABN]iDEAL and Windows IIS issues

Possible error: Warning: fsockopen():no SSL support in this build

OpenSSL has not been properly installed or enabled.

Possible solutions:


[ING/RABO/ABN]Warning: openssl_sign() … supplied key param cannot …

This error message can have different causes:

  1. The certificates (for ING Advanced or Rabobank Professional) have not been added to cciDEAL Platform, or both of the bank dashboards (test and production)
  2. The private key used for the certificates is not the same as the one mentioned in cciDEAL Platform, please check.
  3. The generated certificates for ING Advanced and Rabobank Professional are corrupted. Create new certificates and re-add them to cciDEAL Platform and the bank dashboards


[ING/RABO/ABN]Warning: openssl_sign() … Unknown signature algorithm …

The issue is probably due to the server. The server is using PHP 5.3 but OpenSSL (a PHP module required for iDEAL) was not updated and still using an old version. The version should be at least OpenSSL 1.0.1g or higher (also because of Heartbleed). Please ask your hoster to update OpenSSL, and it should work then.
In case you are still in Joomla! 1.5 you can view the OpenSSL version under Help > System info > PHP information and in Joomla! 2.5 go to Site > System information > PHP information. On that page use CTRL F to search for OpenSSL until you find the version.
The version should be at least OpenSSL 1.0.1g or higher

[ING/RABO/ABN]Authentication error – Field generating error: Signature Bank fout code : SE2000

There are a few possible causes for this error:

  • The private key for the certificates or the certificates themselves is not correctly added in test AND production dashboard AND cciDEAL
  • The certificates are corrupted. Best solution is to create new certificates and add them in test, production dashboard and cciDEAL
  • The merchant ID is not correct or the same value in the test/production dashboard and cciDEAL.


[OMNIKASSA] Error: Er is een fout opgetreden. Neem contact op met uw dealer.

This error can be caused by different issues. Please review them all.

  1. Contact the Rabobank (your dealer). The selected payment method is not activated for this Rabo OmniKassa account. To activate the payment method, contact the Rabobank or use the Rabo OmniKassa dashboard.
  2. The URL/website address that requests the payment is not the same one as registered with the Rabobank. Even http://www.yourdomain.nl and http://yourdomain.nl are seen as different URLs. Contact the bank and ask what domain they have on file, then use htaccess to make sure the correct domain is always used. This issue can be caused by enabling “Redirect www and non-www adresses” in Admin Tools > .htaccess maker.

[OMNIKASSA] How to use the different ID’s for my administration?

For your bookkeeping (boekhouding) it is important to identify payments and orders in your software and your bank account statements. If a payment is made in your software (for example in Joomla! with Virtuemart) the software will generate an ID (order ID, purchase ID, invoice ID or payment ID). Accountants would love to see this orderID or other customer details in your bank statement, so the accountant can easily identify a payment, and connect it to a certain order.

OrderID in webshops bank statement

Unfortunately, the orderID will never be shown in the bank statement of the webshop. Income from Rabo OmniKassa is paid to your bank account in a batch, and therefor individual orderID’s can not be shown on your bank statement.

OrderID in the webshop customers bankstatement

The orderID might be shown on the bank statement of your customer, but because the OrderID is not a mandatory field, most of the times it is not. We have absolutely no control over when it is or is not shown. We have discussed this with the Rabobank and they have confirmed this is not a bug, but intended behaviour.

Solution: do a cross-reference

As a middleman between the software (Virtuemart or RSForm Pro) and the bank (Rabo OmniKassa by the Rabobank) we do not have control over what exact information is shown in the bank statement. The Rabo OmniKassa system does not allow us to send other information directly to the bank statement.  The real control is off course with the Rabobank. Therefor, we choose to show all possible ID’s and information used in a payment via cciDEAL in cciDEAL > Payments. The Rabobank shows all possible IDs in the CSV file that can be exported from the payments overview in the Rabo OmniKassa dashboard. Our advice, is to use (1) the payments overview in cciDEAL, (2) the payment CSV export in the Rabo OmniKassa dashboard and possibly (3) the order/payments overview in the extension you use (Virtuemart, RSForm Pro etc) and cross-reference the payments and ID’s to each other. The Rabobank gives the advice to use the “transaction reference” as the ID to cross-reference the different lists. Please also note that more information about each payment can be found in the e-statement, the excel sheet attached to all Rabo OmniKassa payment notification e-mails (sent by the Rabobank, not by Joomla! or our extensions).

We are already sending all possible information, including the orderID to Rabo OmniKassa. The bank chooses what details are shown in the bank statement. If you want the webshop orderID te be shown in the bank statement of the webshop and customers of the webshop, report this as a feature request at the Rabo OmniKassa helpdesk. 

[OMNIKASSA] After return from OmniKassa, pop up error about insecure items

The full error in Dutch: “Hoewel deze pagina is beveiligd zal de informatie die u hebt ingevuld over een niet-beveiligde verbinding worden verzonden en kan deze gemakkelijk worden gelezen door derden. Weet u zeker dat u wilt doorgaan met het versturen van deze informatie?”

The full error in English: “Although this page is encrypted, the information you have entered is to be sent over an encrypted connection that could easily be read by a third party. Are you sure you want to continue sending this information?”

This happens with sites that are not secured with a HTTPS communication (not required for Rabo OmniKassa) and only in some browsers, as far as we know: Firefox, Safari and some versions of IE.

This error will occur in some browsers and for sites without HTTPS communication. Rabobank advices to use HTTPS communication for the site. The Rabobank has confirmed that we can not fix thos from our side/in cciDEAL, the only solution is to either live with it or use HTTPS communication on the site.

[OMNIKASSA] At bank: “The server detected an error.”

This can happen when you are testing multiple payments and have OmniKassa cookies already (automatically) installed in your browser. Our tip is to use the browser Google Chrome in Incognito mode, as cookies will not be saved and you can test your Rabo OmniKassa installation without this issue.

[OMNIKASSA] Don’t always get e-mails after an order, but the status is updated

The Virtuemart mails depend on if the customer comes back from Rabo OmniKassa. If they come back to the site, those mails can be sent. If they do not come back, the status will be changed, but no mails are sent by Virtuemart. This is a limitation by the combination of Virtuemart and OmniKassa. To send the mails, Virtuemart requires that the payment is redirected to a URL with special characters like “&” etc. Rabo OmniKassa does not support these characters in the Automatic return URL (the one used to communicate the payment status when the user does not go back to site after payment). Therefor we created a special automatic return URL outside of Virtuemart to update the status, but due to technical limitations that can not send the Virtuemart emails.

FAQ’s : Error notifications and what to do:

  • Error notification : When saving entries error message received: Fatal error: Declaration of ccNewsletterControlleracknowledgement::save() must be compatible with Joomla\CMS\MVC\Controller\FormController::save($key = null, $urlVar = null)

Solution: Please update to ccNewsletter latest versions as of  3.0.5 + , PHP 8, Joomla! 4 +.
The save() function must have the same arguments as in the parent class. Joomla! 4 updated the parent class arguments.

  • Error notification: Deprecated : Function strftime() is deprecated in /home1 /Liverpool/public_html/libraries/scr/HTML/HTMLHelper.php on line 1076

This error appears because the version of Joomla is 4.2.8, for php 8.1 it should be at least 4.2.9
Joomla 4.2.8 also has a deprecated strftime() function in the Joomla core file (/libraries/scr/HTML/HTMLHelper.php on line 1076), so you need to update Joomla! to fix it . Errors appears because the version Joomla! 4.2.8, for PHP 8.1 it should be at least 4.2.9.

  • Error notification :1366 Incorrect integer value ->  Return to dashboard

Solution : Please update your extension accordingly.

  • Error notification :Attempt to assign property :Return to dashboard

Solution : Please update your ccExtension accordingly.

  • Error notification: : Error appears when connecting to Mollie : 500 Internal Server error message appears when in cciDEAL the button test payment is pressed

Solution: Error means there is something wrong on your server.
Check the logs to find the error. Check your IP server number, then check your SMTP settings and adjust if you need to and if your sever changed IP number. If settings need to be corrected, do so for correct PHP. In brief: An IP # check & using correct SMTP settings for sending to correct PHP = error gone

  • Error Notification: Status from Draft to Open remains Draft  , invoice status or #  does not change & invoice details are not saved successfully.

Solution : In the configuration “Invoice # start” it should be a number only, as it is [invoicenumber]. Anything else causes an error
Wrong :  “ID-[invoicenumber]-[mm][dd][yy”
Right   :  “123-[invoicenumber]-[mm][dd][yy”

Also: When changing  the status from DRAFT to OPEN, a new ID is created that must be greater than the value of the “Invoice # start” field (and of course greater than the previous invoice ID).
The system will compare the new ID with the value input  in the “Invoice # start” field. To avoid errors:

  1. Change the  value to 0
  2. Make sure the configuration is number only
  3. Do not use special characters


  • Error: Attempt to assign property  ” item_price_excl_tax on array “

Tax % : Re: ” item_price_excl_tax ” -> ” item _ tax _percentage : 0 ; “When adding a new item, and the field in the configuration is empty error can appear.
Solution: When adding a new items, do check the “Possible tax values” if empty, if so do fill it in. Also let ccInvoices do what ccinvoices is intended to do that is -> ‘The tax of the invoice will be shown in the total (ccInvoices will calculate this). If by any chance you want to, for any customized reasons, leave the field “Possible tax values” empty it will be ok if you have the extensions latest version.

  • Error Not possible to install the newest version and warning appears ?

Warning is : Metaregistrar: JScript Scripts are dangerous in email (88getPaymentStatus.js)

> Please logon to [filter.yourdomainprovider.net](http://filter.yourdomainprovider.net/ “‌”) to review the message with message id: 1pwIn2-000C55-Kh.

[filter.yourdomainprovider.net](http://filter.yourdomainprovider.net/ “‌”)

Above Warning appears when sending the ccExtension  as an attachment.
Check your workflow and prior modifications.
When updating to major versions you need to do a little investigation. Major releases almost always have large new features or changes which might impact your workflow or current installation and custom modifications . We advise reading the extensions changelog to see if these changes impact you in any way and do a little investigation first hand . Also : We always advise creating a backup with Akeeba Backup. For any questions you might encounter when creating your backup see: www.akeeba.com/contact-us. Please note that when updating or upgrading all custom modifications you might have done will be lost.

FAQ’s When downloading, updating and installing components and receiving error notifications.

When experiencing issues and receiving error notifications in the following scenarios:

  1. Moving the site to a new hosting account, new server and not being able to get the extension .
  2. Updating seems to fail. Where/how to update?
  3. Help, I cannot download
  4. Is you Download ID correct ? And where to find it?
  5. Help, I cannot get component installed
  6. Moving old to new

FAQ: Is my download key correct? Do I have an active account? Where can I find my download key? 

You can find the Download ID here (and please do also check that your subscription is active):
Please make sure you have that Download ID set in the configuration for the extension. Your Download ID is NOT your subscription ID, order ID or Invoice ID!
If that doesn’t work, please follow this troubleshooting doc, it just takes a few minutes.

FAQ: Moving old to new 

On the new site (the one that’s moved) we would delete the old ccExtension , and then download the latest ccExtension version from https://www.chillcreations.com/checkout/my-account/

After downloading it, install it in the new site. Check the API keys and if needed, add them.
After that, test .

FAQ : Where to find it all

The current version can be found in your site
Go to your site  -> Component >  extension
Scroll down to the footer and find the version in the gray area. If you see “ccExtension version & number” or higher there, you are using the latest version.
You should already have seen this update in Joomla Extension Manager (Site > Extensions > Manage > Update) if you have recently updated extensions on your site.

FAQ : If you don’t have this version and don’t see the update in the Extension Manager.

There may be something wrong with the updater on your site.

FAQ: Where to find the download key? 

Your download ID is to be found in your account  chillcreations.com > My Account.

FAQ : Where to get the downloads from ?

If you have a new subscription, purchased , get the downloads from:
If you have an active subscription get the downloads from the old downloads system:
View the changeling for all extensions here:

FAQ : When experiencing errors when installing components.  

When you are experiencing issues installing an ccExtension component but no issues downloading the component ( in this case as an example ccInvoices ) the advise is to

  • Joomla! 4, PHP 8 and MYSQL 8
  • Check if it is a fresh  install of Joomla! 4, if not, it is advisable to install a fresh version of Joomla! 4.
  • Adress any other errors (other components ) which are present on the site.
  • See if it is an upgraded version form Joomla! 3 and other components have a “Class ‘JRequest’ not found” error
  • Check  if JRequest was completely removed form Joomla! 4
  • If old site is moved to a new server

During testing cases, when installing a fresh version of Joomla! 4 in test environments, we do not experience any errors when installing our components .Our advice is address issues found and install a fresh version . ( Always make sure you created an Akeeba backup!)

If still experiencing an issue and subscription is active, mail us https://www.chillcreations.com/contact/

FAQ’s : When moving form old to new server and receiving error notifications 

Receiving error notification can mean that there is something wrong on your server .
Check the logs to find the error.

Check your IP server number, then check your SMTP settings and adjust if you need to and if your sever changed IP number. If settings needs to be corrected, do so for correct PHP.  In brief: An IP # check & using correct SMTP settings for sending to correct PHP = error gone

FAQ: ccExtension module suddenly disappeared when installing & transferring content to Joomla! 4? 

Check your trash bin, when editing and changing stuff you might have removed it. Find and reactivate .

FAQ: CORS error – (: CORS-aanvraag is niet gelukt)

A common cause of a CORS error is an `http` to `https` request or vice versa. It is not related to ccExtensions. It is more like a server/hosting issue.

Do consult with your hosting/server and explain where this error appears.


FAQ : IN3 payment method add in combination with Mollie

Available since versions ccNewsletter  3.0.8, cciDEAL 6.0.11, ccInvoices 4.0.8, IN3 payment method in combination with Mollie.

IN3 lets customers make payments in 3 interest-free instalments over 60 days. With Mollie and in3, your customers can use their preferred payment method, iDEAL, to buy now and pay later. Currently in3 is only available to consumers residing in The Netherlands.

For any support concerning plugin IN3, do consult IN3 plugin support.