Terms & Conditions
Buying or using Chill Creations products or services implies that the user/customer has both read and accepted these Terms and Conditions and presale questions. Chill Creations reserves the right to change or modify current Terms and Conditions without prior notice. Chill Creations is a company registered in the Netherlands, and therefore any legal issues are subject to Dutch law.
Purchasing an extension
Purchasing an extension will buy you full access to the extension’s latest version, our downloads section, technical support and future updates for as long as your subscription is active. Updates are considered to be all new versions of our extensions that contain new features, fix bugs or security issues.
By purchasing an extension, you agree that:
- You get a subscription with a yearly automatic recurring payment, and that you can cancel that subscription at any time for the next license period.
- All extensions by Chill Creations are under the Open Source GNU GPL v2.0 license and as such there are no other limitations or in other ways conditions beyond those stated as per the GNU GPL v2.0 license.
- There is no warranty or in any other way any form of liability on the side of Chill Creations.
- We reserve the right to offer discounts or permanent price changes at any moment, without prior notice.
If you cancel your subscription, you can still use the extension without restrictions. You can keep installing the latest version that you have downloaded from our website, on any website. But you will no longer be able to get extension updates, access to our downloads section or technical support unless you re-activate the subscription.
Although the number of downloads are not limited, an extension purchase eg. the account that purchased the extension, cannot be shared. Sharing or other methods which allow for multiple, simultaneous downloads (and thereby affect the performance of this web site) are strictly forbidden and may result in termination of the support and the right to receive updates that came with your purchase.
An extension purchase is connected to a customers eg. the account that purchased the extension, not to a website the extension is installed on. We offer all our services to the customer/account that purchased the extension, not to anyone that get’s access to the website the extension is installed on at a later moment.
What does a “subscription” mean?
When you purchase a Joomla extension from Chill Creations, you automatically get a subscription to that extension. As long as your subscription is active, you have access to the downloads section, any new updates we release and email support. A subscription has a yearly automatic recurring payment for exactly the amount you paid when buying the extension/subscription. You can easily cancel the subscription at any time for theupcoming period (in your account) and we will email you before any automatic recurring payment takes place.
Update risk and responsibility
When we release an update, we do our best to extensively test the new update and make sure it is compatible with previous versions of our Joomla extensions. It is our goal that all updates are backwards compatible as long as possible. Still, the responsibility for testing a new update with the unique site and situation of the client/user, lies with the client/user. If an update causes problems, please contact us so we can investigate. It is possible that the client/user needs to revert to a previous version, and again, it is the responsibility of the client/user to decide when to do this. Reverting can be done by installing the previously used version of the extension or activating a site backup. We always advice to create a full backup of the website before any update/upgrade. (You will need to make sure that the current version of our extensions supports the new version of Joomla!.) We clearly communicate the Joomla! version supported by our extension on our product pages.
Chill Creations extensions are licensed under the terms of the GNU General Public License v2.0 (read the full details here http://www.gnu.org/licenses/old-licenses/gpl-2.0.html). You are authorized to make any necessary modification(s) to the products to fit your purposes. Support for changes or modifications that causes issues on the website will then be considered to be the responsibility for the client/user when decided to do this. Redistribution of the original or any modified version must always be done in accordance with the GNU GPL license. In this case, you must also not change or remove the copyright information in the header of the xml descriptor file or the php file. Please contact us if you have any requirements that are not covered by these terms.
Customers that purchased an extension and have an active subscription, can request individual technical support from Chill Creations (via support email) for as long as their subscription is active. If the subscription is cancelled, the right to request technical support expires. Users that download and use extensions that are downloaded from third party sites, without an active subscription at Chill Creations, are not entitled to any support by Chill Creations.
When individual technical support is needed, please do mention in your request, your extension order number and the type of extension. Technical support questions are to be submitted via support mail and are handled in order of submission.
Chill Creations reserves the right to limit or cancel support in the following situations:
- unreasonable behaviour by the client; such as bad language, racism etc
- continued/repeating (server) issues that can not (or should not) be resolved by Chill Creations
- the client is not cooperative in providing additional details on the issues raised
- the client has made extensive modifications and additions to the extensions
- In the case of extensive custom coding
The Joomla! version that is compatible with a certain extension will always be clearly communicated on the extension product page and in our presale questions. If an extension is compatible with a certain Joomla! version, we guarantee to keep the extension compatible with that Joomla! version until at least the end of that versions lifetime. We do believe however that it is a website developers own responsibility to analyze and decide what is the best version of Joomla! to be used on a new website at a certain time.
We have a money back guarantee. If you are not satisfied with one of our Joomla! extensions, for any reason, return it within 30 days and we will give you a full refund! So you can purchase and give all our extensions a try, if they do not fit your needs, just return them within 30 days!
If you want to return an extension, please send a support email, tell us what extension you want to return and your order number. We would also love to receive the reason you are returning the extension and any other feedback that could help us improve our extensions and business. Refund requests are processed within 5 business days.
We have the right to terminate your access to any or all of our products and services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions. We may also at any time, at our sole discretion, discontinue the products, website or services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the products, website or services.
Copyright & ownership
The customer may not claim intellectual or exclusive ownership to any Chill Creations products, modified or unmodified. All products are and remain the property of Chill Creations except where the ownership clearly lies with other parties (such as for third-party libraries). Chill Creations respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us about the matter.
Chill Creations products are provided “as is” without warranty of any kind, either expressed or implied. In no event shall the juridical person of Chill Creations be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use Chill Creations products.
We cannot guarantee that our products or services will function with all 3rd party Joomla! extensions as there is currently no certification process for such extensions. All of the products are designed for the versions of Joomla! mentioned on the product page and our presale quesions, but we can give no guarantee that the products will run with future versions of Joomla!. We support at least the most popular modern browsers: Internet Explorer, Firefox, Google Chrome, and Safari.
Though we cannot control all the sites or customers that purchase an extension we do not support or allow for use of our products or services on adult or gambling sites or sites with illegal content. By Buying or using Chill Creations products or services implies that the user/customer has both read and accepted these Terms and Conditions and presale questions , and is not an adult or gambling sites or sites with illegal content. By Buying or using Chill Creations products or services implies that the user/customer has both read and accepted these Terms and Conditions and presale questions , and is not an adult or gambling sites or sites with illegal content.